Returns & Refund
Returns & Refund
Your satisfaction is extremely important to us.
We proudly stand behind the performance of Bio Green Clean, and the vast majority of our customers are thrilled with our products. However, on the rare occasion that you are not fully satisfied, we offer a money-back guarantee.
✅ 30-Day Money-Back Guarantee
If you are not satisfied with your purchase:
- Returns must be made within 30 days of the purchase date
- The original packing slip must be included
- Please add a brief note explaining the reason for your dissatisfaction
Returns received more than 30 days after purchase will not be accepted.
📦 Product Condition Requirements
To qualify for a refund:
- The returned container must contain a reasonable amount of product
- The product must be at least ¾ full
- All returned items are subject to inspection upon arrival
Refunds will not be issued for containers that do not meet these requirements.
💳 Refund Details
Refunds apply to the product purchase price only. Please allow a reasonable processing time once your return has been received.
- Any shipping costs/taxes are non-refundable
- Refunds will be processed after inspection and approval of the returned product
📬 Return Address
Please send all eligible returns to:
Bio Green Clean
2047 Saranac Ave. Suite 201
Lake Placid, NY 12946
📞 Need Assistance?
If you have questions about your return before shipping it back, our customer service team is happy to help:
📞 877-572-6516